Refunds

Effective Date: June 22, 2026

Website: https://hadesbollards.co.uk/

Corporate Entity: Hades Bollards (“the Company”, “we”, “us”, or “our”)

1. General Policy on Refunds

Due to the specialized engineering, manufacturing requirements, and high-security nature of our product range, Hades Bollards operates under a strict No Refunds policy. All commercial sales, procurement orders, and custom fabrications are final once processing is complete.

2. Order Cancellations

We understand that project requirements can change rapidly. Clients are granted a limited window to cancel an order after it has been formally placed.

• The 48-Hour Window: You maintain the right to cancel your order and receive a full reversal of funds, provided the cancellation request is submitted in writing to our support team within 2 calendar days (48 hours) of the initial order placement.

• Post-Window Exceptions: Once this 2-day grace period expires, the order enters active manufacturing and engineering queues. No cancellations, modifications, or reversals can be processed after this point.

3. Faulty Hardware and Product Rectification

Hades Bollards stands behind the structural integrity of its equipment. In the rare event that a product arrives with a manufacturing defect or develops a operational fault, we implement a structured technical diagnostic protocol to resolve the issue promptly.

3.1 Digital Diagnostic Requirements

To initiate a fault assessment, clients are required to submit a clear, detailed video recording showcasing the exact nature of the mechanical or electrical fault. This digital evidence is mandatory for our engineering team to accurately evaluate the problem and determine the correct course of action.

3.2 Remediation Paths

Once the video evidence has been reviewed and a fault is verified, the Company will execute one of the following remediation steps at its sole discretion:

• Component Dispatch: If the issue is localized, we will dispatch engineering-grade spare parts alongside technical documentation for component replacement.

• Full Hardware Replacement: If the defect is structural or systemic, we will authorize and coordinate a full product replacement to ensure site security is maintained.

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