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Frequently asked questions
Got Questions? We Have Answers.
Everything you need to know about our products. Explore our frequently asked questions below to learn more about installation, app controls, and how we secure your driveway.
Can a car get through the bollards?
No the DEFENDER600 has been designed to withstand impact of a vehicle up to a certain speed.
How many bollards do I need?
Spacing between bollard to bollard and bollard to perimeter should ideally be 1.5m, or a max of 1.7m to ensure a car cannot get through. To calculate: divide your opening width by 1.5m, this will give you the number of ’spaces’, subtract 1 from the number and that will give you the number of bollards required.
Can the DEFENDER600 be hacked?
The system uses 256bit encryption which is the same standard as used in the military and banks so the system cannot be hacked.
What happens if the app doesn’t work?
There are measures in place for this scenario and we are always a phone call away.
What happens in case of Power Failure?
There are measures in place for this scenario.
Will the app work if I have poor wi-fi signal at the edge of my drive?
The receiver for the app can receive communication over all 3 of bluetooth, wi-fi and mobile data, you should be able to control the bollards from anywhere in the world.
How Does The Installation For The DEFENDER600 Work?
Bollard positions and Trench run for the cables are agreed. We excavate where required. The bollards are installed in the ground and connected into our control panel and your power supply. We setup the control for you and explain everything and you’re good to go.
Is the DEFENDER600 suitable for any country?
Yes based on the delivery address we will manufacture the control panel to be suitable for the voltage of your country.
Can I have a physical fob instead of app control?
Yes please specify in your order notes and we can provide 2 physical fobs instead of app control at no extra cost.
How many DEFENDE600s can 1 control panel control?
A control panel can control up to 8 bollards. If you are getting more bollards than this you will need another control panel. When buying with installation we provide the control panel as part of the price.

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